Shipping Policy

Thank you for shopping at Suman’s Jewellery. We are committed to ensuring your precious orders reach you safely, securely, and as quickly as possible. Please review our shipping practices below.

1. Processing and Delivery Timelines

  • Order Processing: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after payment confirmation.
  • Delivery Window: Once shipped, delivery typically takes 3 to 7 business days across India, depending on your location.
  • Unforeseen Delays: While we strive to meet these timelines, delivery may occasionally be delayed due to factors beyond our control, including extreme weather conditions, public holidays, or unexpected courier transit issues.

2. Shipping Charges and Tracking

  • Free Shipping: We offer complimentary free shipping across India on all eligible orders. Any applicable shipping fees for specific regions or promotional items will be clearly displayed at checkout.
  • Live Tracking: As soon as your order is dispatched, you will receive an automated tracking link via SMS, WhatsApp, or Email so you can monitor your shipment in real-time.

3. Cash on Delivery (COD)

  • Availability: Cash on Delivery is available at selected pin codes across India. You can verify COD availability at the checkout stage.
  • Verification Process: To prevent fraudulent orders, all COD bookings are subject to a mandatory verification step (via a phone call or an automated WhatsApp/SMS confirmation) before the order is processed.

4. Transit Damages and Inspecting Your Parcel

  • Damaged Shipments: Your jewelry is fully insured during transit. However, if the outer packaging appears visibly damaged, torn, or tampered with upon arrival, please refuse to accept the delivery.
  • Immediate Reporting: If you accept the package and find the contents damaged, you must contact our customer support team immediately (within 24 hours of delivery). Please provide clear photographs and an unboxing video of the damaged parcel and product to help us process an immediate replacement or insurance claim.

5. Customer Responsibility

  • Accurate Information: Providing a correct, complete delivery address and valid contact number is entirely the customer's responsibility. Suman’s Jewellery cannot be held liable for delayed or failed deliveries resulting from incorrect or incomplete address details provided at the time of order placement.