FAQ
1. PRODUCT & QUALITY
Q: What type of jewellery does Sumans Jewellery offer?
A: We offer a premium collection of jewellery crafted in 925 Pure Silver and Lab-Grown Diamond Jewellery, including rings, earrings, pendants, bracelets, necklaces, bangles, chains, and more.
Q: Is your jewellery made from real silver?
A: Yes. All our silver jewellery is crafted using authentic 925 Pure Silver, ensuring premium quality, durability, and timeless elegance.
Q: Are your jewellery pieces hallmarked?
A: Yes. All our gold and silver jewellery are hallmarked, guaranteeing the purity and authenticity of the precious metal.
Q: What are lab-grown diamonds?
A: Lab-grown diamonds are real diamonds created in a laboratory using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds while offering exceptional quality and value.
Q: Is your jewellery skin-friendly?
A: Yes. Our jewellery is carefully crafted using premium-quality materials and is designed to be comfortable and suitable for most skin types.
Q: Do you provide authenticity certificates?
A: Yes. We provide authenticity certificates for eligible jewellery products. Our Lab-Grown Diamond Jewellery also comes with an IGI Certification, ensuring authenticity and quality.
Q: How do I care for my silver jewellery?
A: To maintain the beauty and shine of your jewellery:
- Store it in a dry, airtight place.
- Avoid contact with perfumes, chemicals, lotions, and moisture.
- Remove jewellery before swimming, bathing, or exercising.
- Clean it gently using a soft, dry cloth after every use.
- Store each piece separately to avoid scratches. With proper care, your jewellery will retain its shine for years.
2. ORDERS & PAYMENTS
Q: How do I place an order?
A: Simply browse our collection, select your favourite jewellery, add it to your cart, and proceed to checkout. Complete your purchase securely using the available payment options.
Q: What payment methods do you accept?
A: We accept secure payments through:
- UPI
- Debit & Credit Cards
- Net Banking
- Popular Digital Wallets
- Cash on Delivery (where available) All online payments are processed through secure payment gateways to ensure complete transaction safety.
Q: Is it safe to shop on your website?
A: Yes. Your personal and payment information is protected through secure encryption and trusted payment gateways. We do not store your payment details.
Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, you'll receive an order confirmation via email and SMS containing all your purchase details.
Q: Can I modify or cancel my order?
A: If your order has not yet been processed or dispatched, please contact our customer support team immediately. We'll do our best to modify or cancel your order.
3. SHIPPING & DELIVERY
Q: How long does delivery take?
A: Orders are usually delivered within 3–7 business days across India. Delivery timelines may vary depending on your location and courier availability.
Q: Do you offer free shipping?
A: Yes. We provide FREE shipping on eligible orders across India.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive a tracking link via email or SMS, allowing you to track your shipment anytime.
Q: Where do you deliver?
A: We currently deliver across India through trusted courier partners.
4. RETURNS, EXCHANGES & BUYBACK
Q: What is your return policy?
A: We offer a 15-Day Return Policy on eligible products from the date of delivery. To be eligible, the jewellery must:
- Be unused and in its original condition.
- Be returned with all original certificates.
- Be returned with the original packaging.
- Meet the eligibility requirements under our Terms & Conditions.
Q: Can I exchange my jewellery?
A: Yes. Eligible jewellery can be exchanged as per our exchange policy, subject to product inspection and applicable Terms & Conditions.
Q: What is your Lab-Grown Diamond Jewellery Exchange Policy?
A: We offer up to 90% exchange value on eligible Lab-Grown Diamond Jewellery. The final exchange value is determined after product inspection and in accordance with our company policies.
Q: Do you offer a buyback policy?
A: Yes. Eligible Lab-Grown Diamond Jewellery qualifies for up to 80% buyback value, subject to product evaluation and prevailing company policies.
Q: What is your Gold Exchange Policy?
A: We offer 0% deduction on gold value while exchanging eligible gold jewellery, subject to purity verification and applicable company policies.
Q: Are returns, exchanges, and buybacks subject to inspection?
A: Yes. All returns, exchanges, buybacks, customization requests, and after-sales services are subject to product inspection and approval in accordance with our Terms & Conditions. Sumans Jewellery reserves the right to modify these policies without prior notice.
5. CUSTOMIZATION & AFTER-SALES SERVICES
Q: Do you offer jewellery customization?
A: Yes. We offer customized jewellery services for selected designs, allowing you to create jewellery that reflects your personal style and preferences. Customization requests are subject to feasibility and applicable Terms & Conditions.
Q: Do you provide Lifetime Plating Service?
A: Yes. We offer Lifetime Plating Service on eligible jewellery products to help maintain their shine and finish. This service is subject to product eligibility and applicable Terms & Conditions.
Q: Do you offer gift packaging?
A: Yes. All our jewellery is delivered in elegant premium packaging, making it perfect for gifting on every special occasion.
Q: Why should I choose Sumans Jewellery?
A: At Sumans Jewellery, we are committed to offering premium craftsmanship, certified jewellery, transparent policies, and exceptional customer service. Our promise includes:
- Authentic 925 Pure Silver Jewellery
- Hallmarked Gold & Silver Jewellery
- IGI Certified Lab-Grown Diamond Jewellery
- 15-Day Return Policy
- Jewellery Customization
- Up to 90% Exchange Value on Eligible Lab-Grown Diamond Jewellery
- Up to 80% Buyback Value on Eligible Lab-Grown Diamond Jewellery
- 0% Deduction on Eligible Gold Exchange
- Lifetime Plating Service on Eligible Jewellery
6. CONTACT & SUPPORT
Q: How can I contact Sumans Jewellery?
A: Our customer support team is always happy to assist you with your orders, products, returns, exchanges, customization requests, or any other queries. You can reach us through:
- Phone / WhatsApp: +91 77770 05678
- Email: sumanjewellery02@gmail.com
- Store Address:
Sumans Jewellery Shop No. 27, Viceroy Court Near Godrej Nature's Basket Thakur Village, Kandivali East Mumbai – 400101 Maharashtra, India
